Theories Of Organisational Communication Social Work Essay

Theories Of Organisational communicating Social Work EssayAttraction- selection attrition frame turn tail In Attraction, everyone is diametric, mass ar differently attracted to a fearfulnesser for different reasons, this could be their passion, helping and/or looking afterwards plurality could make them happy and fulfilled, even if they just want to try different job, and this is depending on their reputation to rent the system of rules they want. In Selection, in organization the Manager chooses who she thinks depart qualified for the job, with the same interest, goals, and individualized reasons. Attrition, this is the end opposite of attraction, where the people who didnt qualify, or found that they ar not happy with the organization, management, job be to leave, just those people who make water the same ideas, interest, fits in the job chose to stay. A very effective work reveal is in the residential spot I employ to work, Id chose that residential home to app ly because of a true(p) reputation. The passenger vehicle hired me because she thinks have got the qualification they argon looking for, and I dis fancy contribute to the organization. I and the separate lady started workings as a Induction divvy upr, 3 days after the four-in-hand talked to me, and told me my colleagues argon happy working with me and I rout out start working as a unvarying sustainmentr, working on my own. The sad part was, the new lady didnt appear two days after.http//www.utwente.nl/cw/theorieen all overzicht/ system%20clusters/ world%20Relations,%20Advertising,%20Marketing%20and%20Consumer%20Behavior/Attraction-Selection-Attrition_Framework(ASA).doc/There are many types of organizational conference. Individuals decease with peers, superiors, and subordinates within the organization. Managers manage by dint of conference. Employee communicating departments endeavour to in gradation and/or secure cooperation from employees. Labour relations specialis ts deal with labour unions. Formal and at large(p) confabulation takes place among departments and role occupants throughout the organization. Public relations specialists communicate to external audiences intimately the organization in general,and advertising departments communicate to consumers approximately the organizations products and operate. Change agents and other(a)wise organizational representatives communicate with clients and corporation representatives. Finally, organizations communicate with other organizations which generally share common problems or values. In meetingthink or team work, a four-in-hand or team give-up the ghoster should be sensitive, open to accept suggestions from your subordinates in order to go steady the conduct goal. Working in groups are building blocks for showdown organization goals. Managers should also consider ways to go against leadership in team members. Training for versatility in leadership styles through workshops cou ld encourage this growth. supporting self-growth through concept of motivation.Task 2 ReportCatherine Lodge is a residential cover home that aims to provide continuous professional care to all its residents within a safe, friendly and relaxed environment. It caters up to 39 elderly residents providing severally individual with a someoneal form of proceeds derived from a carefully suppose care plan that meets their necessitate. This is provided both in short and long term basis depending on each(prenominal)(prenominal) individual. Since each resident has specific needs that range from physical, psychological, societal or spiritual needs on a 24 hour basis it requires a certain level of personnel to facilitate this. depict me the silver Well, thats what financial data do. They show you the money. They show you where a troupes money came from, where it went, and where it is now.There are quatern main financial data. They are (1)balance sheets (2)in trace argumentations (3 )cash flow statements and (4)statements of shareholders equity. Balance sheets show what a conjunction owns and what it owes at a fixed point in time. Income statements show how much money a caller-up make and spent over a period of time. Cash flow statements show the exchange of money between a company and the outside world also over a period of time. The twenty-five percent financial statement, called a statement of shareholders equity, shows changes in the interests of the companys shareholders over time.A balance sheet provides detailed instruction of companys asset, liabilities and shareholders equity.Assets are things that company owns that have value. They house either be sold or used by the company to provide services that can also be sold. It also implys physical tight-lacedty of the residents that can/cant be touched but nevertheless exist and have value.Liabilities are amounts of money that a company owes to others e.g. all kinds of obligations like borrowed money from a bank,payroll a company owes to its employees, environmental costs, taxes owed, and obligations to provide good quality of services.Shareholders equity or capitalIncome statements is a report that shows how much revenue a company earned over a specific period, it also shows the companys net earnings and losses.Cash flow statement report a companys inflows and outflows of cash. This is fundamental because a company needs to have enough cash on hand to pay its expenses and purchase assets. While anincome statementcan tell you whether a company made a profit, a cash flow statement can tell you whether the company generated cash. It shows the net summation or decrease in cash for a period.In Residential home, we have enough stave to work in the morning, in the afternoon and at night. We have a monthly staff meeting to raise our concern at work, problems with our colleagues, and suggestions on resident/s care plan, and we also have a separate Senior parcel outrs meeting, the Ma nager/Owner and the Deputy Manager always presents the Carers the needs of good converse, and team work. We have supervision every 3 months, the manager is enceinte feedback to identify our strengths and weaknesses, and if they think the staff needs to be trained, and appraisal every 6 months in which we rate ourselves, and the Deputy Manager is rating the staff as well in our actionance, we can voice out our own opinion, roughly the job, colleagues and if we are getting support from the Managers. The company also provided us mandatory training, manuals, booklets, presentation from the lecturer and a questionnaire that we need to closure at the end of the training. Catherine Lodge has a seasonal newsletter where they introduce new staff member, residents who keep their birthday, and about the achievements of the company. A good parley skill is very important, specially working in care settings. Working with vulnerable adults requires more understanding, moldiness have differ ent techniques and strategies use in supporting communication between the individual with specific communication needs. Good communication with vulnerable adult is essential. This includes identifying behaviour triggers, by means of visual prompts and speaking in short, clear sentences. I considered that the social workers used verbal and non-verbal forms of communications and use the principles of active listening. nearly people with disabilities are not able to use speech as their principle means of communication. They may however be able to use an alternative method of communication such as symbols and symbolic languages. It is vital to recognise that symbols are different from pictures. Pictures generally convey a lot of randomness at once but their focus is often unclear. Symbols, on the other hand, are often designed to convey a particular meaning. Symbols or symbolic languages can be applied to signify many aspects of verbal communication. Symbols can be presented through v isual, auditory and/or haptic media and can take the form of gestures, photos, manual signs, printed words, objects, reproduced spoken words or Braille. Symbols help understanding which can subjoin involvement, choice and confidence. It helps support creativity and self expressions. Using mobile phones at work is strictly prohibited, as it may interfere in whatever the carer is doing or it may cause accident e.g if the Carer is feeding, doing morning care. Some residents may have challenging behaviour that sometimes affects the carer itself, they best react in a calm, ataraxis environment, Carer must consider the Residents preference, cultural difference, language and environment, assumptions, judging, noise, and distraction.The use of technology helps the care workers by having an easy vex by just typing the residents name all his/her information daily report bequeath come out in one click, comparison graph of residentials taket incomparable from past to present result easil y available in one click, not unlike if it is just written and filled you have to search for it and check the book where you filed it. nettle work a lot easy, report will groovy and tidy, because it is easy to edit if you accidentally misspelled.Disadvantage of it is if the computer got virus and/or the system got hacked all the information will wipe out, that will give an extra work for the manager, care workers, and andmin.Code of Practice sets out the minimum standards and guidelines for hygiene, fire building safety, and the level of care required , which aims at ensuring that residents in the homes receive services of acceptable standards that are of utility to them physically, emotionally and socially. (http//www.swd.gov.hk/doc/downsecdoc/code_rchpd.pdf)I will assess the workplace strategies, policies and procedures that should be in place to ensure good practice in relation to all forms of communication in wellness and social care setting. The health and social care indust ry mainly focuses on the heart of care. Since it involves people, communication takes a very important role. Effective communication is not only significant to the health care professionals in ensuring the improvement of clients quality of life by addressing their needs. It is also the clients and support systems right in the onward motion of their equality and diversity as people.Workplace strategies, policies, and procedures for good practice in communication focus on ensuring privacy, and confidentiality, disclosure, protection of individuals, rights and responsibilities, and equal opportunities. Moreover, a practice on disciplinary procedures, complaints policy, and flexible working also benefit the entire health care team. If all these flow efficiently, in that location will be no stop in the system of communication. For example, one of our residents had a GP appointment and I escorted her. When we arrived in the GP surgery, the receptionist asks the residents loud for the reason that I am in the GP surgery in which other patients can hear, there is a break in the policy of ensuring privacy. Whenever I start expressing my concerns at her pace, then I will definitely not have my privacy. It establishes a barrier between us personally and professionally. As a patient, I might start complaining with regards to her action.Effective communication is a key factor in success may it be in work or association. It is always a part of personal and professional progress. Therefore, to master communication skills and techniques is a very important area to wear out in each individual. In the given scenario its implication is to render a quality health care service which benefits the service providers and the service users.Data Protection is designed for person responsible for safeguarding the confidentiality of information and of the person giving his or her own information. One of its purposes is to safeguard the fundamental rights of individuals.This act governs the right storage and processing of personal data held in manual records and on computers. Under this act, the rights of the individual are protected by forcing organisations to follow proper and sound practices, known as data principles (DPP). Reporting and recording of information is a vital form of communication needed to ensure the safety of vulnerable adults. Parts of a carers daily routine should include making notes in a care file, as well as using communication books, forms and documents. Make sure that the writing is legible and clear, that is signed and dated, and that where necessary copies are made.http//transparency.dh.gov.uk/dataprotection/information-charter/Health and Safety inspections are an important monitoring tool to help ensure that workplace hazards are controlled and that risk to employees and others are eliminated or minimised. Inspections should be carried out regularly.Carers must inspect the equipment/s before using it, report and record all ill-timed e quipment/s to the Manager e.g. heating, lightning, and ventilation. Charter is for anyone who has dealings with the Department of Health whether through correspondence, involvement in usual policy consultations or if for any other reason we hold personal information about the resident.Communication and listening gives clues to a better understanding of an individuals preferences and wishes. Gathering information about an individual will lead to creative and supportive ways of providing care. Carers must exercised active listening and having the business leader to empathise with the residents by paraphrasing what the others aspect to her and understand it. So that, she will increased the trust and gain more information from the individuals. Communication itself is influenced by individuals values and culture. Carers should always make sure of eye contact focus on what they are verbalize and acknowledged what is being said to her by paraphrasing or nodding her head. Carers must al so use different technique to enhance their social culture, beliefs and values. Like for instances, I usually greets and chat with the individuals by smiling , Carers must apply the sense of touch in her communication. I turn overs that by means of touch can be a very positive form of communication in that it can provide comfort and re-assurance when psyche is distressed making them feel safe and secure, it can also be a signed of love, keep an eye on and affection to somebody or it may calm someone who is agitated. In this case carers show that they met the desires of the valet de chambre beings to their client which are love, purpose and self expression.Carers should be warm and caring in nature and she has the ability to connect well with others. Fine qualities and having a good communication skill plays important role in the delivery of care in whatever ethnicity, sex, education or social care they may be. sparing face is saving your credibility, dignity and ethics by means of being honest, getting out of the berth by means of good explanation.Theories of Organisational communicationAttraction- selection attrition framework In Attraction, everyone is different, people are differently attracted to a career for different reasons, this could be their passion, helping and/or looking after people could make them happy and fulfilled, even if they just want to try different job, and this is depending on their personality to choose the organization they want. In Selection, in organization the Manager chooses who she thinks will qualified for the job, with the same interest, goals, and personal reasons. Attrition, this is the complete opposite of attraction, where the people who didnt qualify, or found that they are not happy with the organization, management, job tend to leave, only those people who have the same ideas, interest, fits in the job chose to stay. A very good example is in the residential home I used to work, Id chose that residential home to app ly because of a good reputation. The manager hired me because she thinks have got the qualification they are looking for, and I can contribute to the organization. I and the other lady started working as a Induction carer, 3 days after the manager talked to me, and told me my colleagues are happy working with me and I can start working as a regular carer, working on my own. The sad part was, the new lady didnt appear two days after.http//www.utwente.nl/cw/theorieenoverzicht/Theory%20clusters/Public%20Relations,%20Advertising,%20Marketing%20and%20Consumer%20Behavior/Attraction-Selection-Attrition_Framework(ASA).doc/There are many types of organizational communication. Individuals communicate with peers, superiors, and subordinates within the organization. Managers manage through communication. Employee communication departments attempt to inform and/or secure cooperation from employees. Labour relations specialists deal with labour unions. Formal and informal communication takes plac e between departments and role occupants throughout the organization. Public relations specialists communicate to external audiences about the organization in general,and advertising departments communicate to consumers about the organizations products and services. Change agents and other organizational representatives communicate with clients and community representatives. Finally, organizations communicate with other organizations which generally share common problems or values. In groupthink or team work, a manager or team leader should be sensitive, open to accept suggestions from your subordinates in order to meet the target goal. Working in groups are building blocks for meeting organization goals. Managers should also consider ways to develop leadership in team members. Training for versatility in leadership styles through workshops could encourage this growth. Encouraging self-growth through concept of motivation.It is very important to have an effective communication at sh ift turnover Care workers should give this a high priority. Shift turnover should be included in the safety-critical topics supervised and audited periodically by management. They should identify its importance in policy and procedures, assign responsibilities and set minimum standards. A definition of how to conduct an effective handover should be available so individuals can assess and improve their own practice. high gear risk handovers needing extra attention should be flagged up.The importance of effective communication skills during shift handover and throughout other work activities suggests this attribute should be amongst the selection criteria for key posts. Furthermore, opportunities should be available for existing staff to develop their communication skills if required.To be able to motivate a care worker is to identify his strengths and weaknesses, and by giving him feedback. Being open to accept negative feedback is the key for being productive by improving, and bei ng intense to learn, and update skills. Team work and good communication with one another will make each others work easy.Task 3 Interpersonal communicationHow the use of ICT in health and social care benefits service users? The Information Communication Technology aims to the efficiency of the health care services. This means to b a better outcome for the same or a lesser use of resources. ICT also helps and empowers the health and social care staff, it improves positive patients experiences and facilities research and development relevant to health and social care, the legal consideration in the use of ICT is the Health and Safety. How the ICT supports and enhances the activities of care workers and care organisations? As aforementioned, the ICT supports and enhances health and social care activities of care workers and care organisations. It is through administrative, financial, clinical, infrastructure applications, etc. That the needs of staff are met and there is a high rega rd innovation in business administration, efficiency and quality of service. It also helps in meeting requirement of other agencies, accountability, and audit. For example, the use of a computer screen is an indication of a patients arrival makes the work of the receptionist lighter and easier. say if there was no such thing then the receptionist will have to entertain every person coming in a queue. She will not have enough have time to do other things.Working with vulnerable adult, Professionals must shows different techniques and strategies used in supporting communication between the individual with specific communication needs. Good communication with people with vulnerable adult is essential. This includes identifying behaviour triggers, by means of visual prompts and speaking in short, clear sentences. I considered that the carers must use verbal and non-verbal forms of communications and applied the principles of active listening. Some people with disabilities are not able to use speech as their principle means of communication. They may however be able to use an alternative method of communication such as symbols and body language. It is vital to recognise that symbols are different from pictures. Pictures generally convey a lot of information at once but their focus is often unclear. Symbols, on the other hand, are often designed to convey a particular meaning. Symbols or body language can be applied to signify many aspects of verbal communication. Symbols can be presented through visual, auditory and/or tactile media and can take the form of gestures, photos, manual signs, printed words, objects, reproduced spoken words or Braille. Symbols help understanding which can increase involvement, choice and confidence it helps support creativity and self expressions.Theories of Interpersonal CommunicationUncertainty lessening model People have an urge or need to reduce uncertainty about individuals that they occur attractive and this motivates them to c ommunicate In Social network theory closeness develops if people proceed in gradual and orderly fashion from superficial to more intimate levels of exchange. People consciously and deliberately weigh the costs and rewards associated with a relationship and seek relationships that reward them and avoid those that are costly. People connect with others because they believe that rewards or positive outcomes will result. Expectancy value model People believe according to their expectations, and evaluation. The behaviours they perform in response to their beliefs and values are undertaken to achieve some end. However, although expectancy-value theory can be used to explain central concepts in uses and gratifications research, there are other factors that influence the process.Attribution theory is importantly driven by motivational drives, looking at how the person constructs the meaning of an event based on the persons motives to find cause on persons surroundings.Personal development p lanning is the lifelong process of nurturing, shaping, and updating persons knowledge. It is about allowing individuals to improve and develop in line with the industry in which they engage or drive to engage. It is about widening or broadening their knowledge and skills in order that they will continue to have a place in the flatter structures of todays organisations.The benefits of personal development planning are that it provides a schedule to work to motivate the individual and suggests a framework for monitoring and evaluating achievements. A good example is If you are presently working as a first line manager or senior administrator and aspire to the position of your manager, you may need to acquire new skills or develop your lower level skills to a higher level in, for example, budgeting, managing people, performance review, report writing and chairing meetings. You would need to planhow you are going to acquire these skills and over what time frame. Personal development p lanning can also be the basis for Assessing where you want to be and how you can get there ,keeping skills up-to-date through meetings, trainings, reading the record book of the residents, updating it via computer, particularly in IT and technical areas, Continuous learning, gaining satisfaction from achievements through feedback from colleagues and management whether it is formal or informal, Building up transferable skills, such as time management, adaptability to change, self-awareness, and supporting future employability. You have to set yourself a irreverent purpose they must be attainable, viable and realistic time-frame.A good example of SMART objective isWithin the next 12 months (time-bound), I will devise and implement a system (specific) which will enable the team to communicate more effectively with each other (achievable and realistic) through monthly group meetings and three-monthly one-to-one meetings (measurable).